When can I sign up for a class? And how far in advance can I sign up? A: Online Registration opens 2 weeks in advance at 12:01am each day. You can sign up for classes up to 2 weeks in advance. How do I sign up? A: Through our website: Go to castlehillfitness.com/classes and scroll and choose the class you want. When prompted you will be asked for log-in info or to create an account. When you create an account make sure to use the same email address that we have on file for you. Follow the prompts to secure your spot. A: Through the App: Download the MindBody Connect App through your phones App Store. When you open the app and create your account make sure to use the same email address that we have on file for you. What do I do when I arrive? Be on time. Anyone who has not arrived by class start time to a fully reserved class without prior notice will have their spot given to a waiting list client. If you are delayed, let our front desk know immediately so your spot can stay reserved. CALL (512) 478-4567. If you don’t get a hold of us hit redial and keep trying until you do – we want you to make your class. How do I cancel my reservations? A: Through our website: Go to castlehillfitness.com and use the Member Log-In portal in the top right hand corner of the home page. Under Manage My Schedule you can view your classes and cancel your reservations. A: Through the App: Click on My Schedule and select the class reservation or waitlist reservation you want to cancel. How far in advance do I have to cancel? A: We understand things come up. However, in order to ensure a fair opportunity for all we require a 4 hour cancellation policy for class reservations. If you do not cancel in this time frame you will be charged a late fee:
- Monthly Membership holders: $8
- Drop-in clients: Single Class pass or the reduction of one class from a non-member class package.