About

There are currently 3 jobs available at Castle Hill Fitness:

Client Services Manager

Do you love brightening people’s days and creating a supportive environment for staff and customers alike? Castle Hill Fitness is searching for an experienced Client Services Manager to oversee our front desk and concierge team!


 


About This Job


The Client Services Manager is responsible for keeping our front desk team trained, motivated, and supported so that every customer who enters our facility leaves with the highest level of customer satisfaction.


Sound like something you’d excel at? Read on!


What You’ll Do



  • Oversee the daily operations of the front desk and Concierge stations; including: shift scheduling, delegating tasks, and troubleshooting issues 

  • Provide ongoing training and opportunities for development to 8-10 Client Services staff 

  • Respond to client inquiries, conduct tours, and do proactive member outreach to encourage retention

  • Maintain expert-level knowledge of all things Castle Hill Fitness, including: software, programs, services, memberships, pricing, promotions, service providers, client policies and procedures

  • Help the CS staff improve their skills and achieve their professional goals through regular coaching, performance feedback and goal-setting

  • Oversee customer issues and ensure effective and long-term problem resolution


About You



  • 2+ years of experience managing customer service or sales teams

  • 5+ years of combined customer service and/or sales experience

  • Knowledgeable and enthusiastic about the wonderful world of fitness and wellness

  • Able to motivate, coach and lead teams to reach their highest potential

  • Considerable knowledge of personal computer and office equipment, including Microsoft Office. Mindbody Online software experience is a HUGE PLUS!

  • Able to communicate and collaborate with multiple departments and interest groups

  • Graceful under pressure when addressing escalated client issues

  • Exceptional listening and communication skills


Benefits


Manager benefits include health and dental insurance, 401(k) after one year, paid time off, 50% OFF gym and spa services, a free membership for you and a friend, discounts on food and products, and most importantly: a healthy, fun environment!


How to Apply


We want to learn about you, what makes you tick, and what you can bring to our dynamic team. Qualified applicants should send a resume and a cover letter explaining why YOU are the best fit for the job.


Send application materials to jobs@castlehillfitness.com


Resumes without a cover letter will not be considered.

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Pilates Instructor

Castle Hill Fitness is searching for an outstanding Pilates Instructor to join our team!


Are you a fully certified Pilates Instructor who loves working with diverse populations (including Multiple Sclerosis, Parkinson’s, back/knee/hip issues, balance)? Then you might be the perfect fit!


 


About This Job


Our Pilates Instructors lead private, semi-private, and group Pilates instruction to a clients of all physical abilities. We are looking for someone who enjoys both private training and teaching classes - with Cadillacs, Chairs, and Reformers, we are able to offer a wide range of classes and training experiences for our clients!


About You



  • Fully certified Pilates Instructor (Cadillac, Chair, Reformer)

  • Continuing education for special populations (ex. M.S, injuries, etc)

  • Available to work Saturdays

  • Able to rotate groups of students (up to 18 of them!) between 3 pieces of equipment throughout class

  • 3+ years of teaching experience

  • Interest in building books to 20+ hours/week


Benefits


Part-time benefits include free gym memberships for you and a friend, and awesome discounts on products and services, Full-time benefits include health/dental insurance, 401(k), Paid Time Off, CEC reimbursement, and most importantly: a healthy, fun environment!


To Apply


Email your resume with a cover letter explaining why you are the best fit for the role to jobs@castlehillfitness.com. We look forward to learning more about you!


Resumes without a cover letter will not be considered.

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Client Services Associate

Do you love brightening people's days and supporting others on their journey to overall health and wellness? Then you are the Client Services team members we're looking for!


About this Job


Our Client Services Associates are the bright "Face of the Castle" who connect our visitors with all things Castle Hill Fitness! Associates provide best-in-class service to clients and staff alike, in a fun, fast-paced environment.


People who excel in this position...



  • Enjoy a high volume of interaction with customers

  • Love getting to know people's unique interests and personalities

  • Are great on the computer and easily learn new software

  • Can manage frequent interruptions while maintaining quality of service


Sound like you? Read on!


Responsibilities include:



  • Promptly greeting, checking in, checking out, and responding to client inquiries

  • Assisting clients enroll in classes, workshops and series

  • Scheduling spa appointments, tours, orientations and Bod Pods

  • Process client payments and professionally communicate with clients regarding billing preferences and balances

  • Light housekeeping duties


Requirements



  • Customer service experience in retail, front desk, or similar environment

  • High School Diploma; some college preferred

  • Knowledge of personal computer and office equipment use, including Microsoft Word and Outlook, scanners, and multi-line phone system

  • Ability to build rapport with clients and staff by learning their names, preferences, and needs

  • Able to troubleshoot and problem-solve client, computer, and minor equipment issues

  • CPR/AED Certification is required within 60 days of hire


Pluses:



  • College degree

  • Experience with Mindbody Online or other booking/client management tools

  • Previous experience in a fitness facility environment

  • Sales experience


Schedule


We are hiring for 2-3 shifts per week. Applicants must be available to work at the following times:


Fridays 2:30-9:30 pm


Saturdays 8:00 am - 4:00 pm


Mondays (TBD) 1:00-9:00 pm


Earning Potential & Benefits


Starting pay for this position is $11-$12 per hour. Staff benefits include a FREE VIP membership for you, a free Premier membership for a friend, discounts on food, products and services, and a healthy fun environment.


How to Apply


We want to learn about you, what makes you tick, and what you can bring to our team! Qualified applicants should send a resume and cover letter explaining why YOU are the best fit for the job. Send application materials to jobs@castlehillfitness.com. Please send your resume as a PDF to ensure we are able to open it. 


Resumes without a cover letter will not be considered.

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