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About

There are currently 2 jobs available at Castle Hill Fitness:

Programs Manager

Castle Hill Fitness is searching for managers to oversee all of our Group Classes & Programs!

Who We Are

Castle Hill Fitness is an integrated health and wellness facility with two locations: 12th & Lamar and 360 & Westlake Dr. We offer it all: Personal Training, Fitness, Spin, Pilates, and Yoga classes, Nutrition services AND a full-service wellness spa.

Our mission is to provide a welcoming environment for the Austin community to improve their health; to educate our clients that health is more than just a fitness goal; and to empower clients towards a greater quality of life.

About This Job

The Programs Manager oversees Castle’s team of 40+ group class instructors, develops special class series and workshops with the Training, Pilates and Yoga staff, and manages the day-to-day operations of the Programs department.

The person in this position works closely with the Director of Services and Director of Marketing to meet revenue targets, maintain high client satisfaction and attendance rates, and support the Class Instructors in meeting their individual goals.

We are searching for two part-time Managers – one for CHF Downtown and one for CHF 360.

Sound like something you’d excel at? Read on!

What You’ll Do

  • Plan, organize, schedule and oversee all group programs throughout the year, including: bi-annual weekly class schedule, monthly member clinics, special guest presenter events, one day workshops, and multi-week class series.
  • Develop and research topics, pricing, compensation and content to help create balanced offerings that are on or ahead of market trends.
  • Ensure quality and consistency of Castle’s offerings through regular surveying, first-hand experience, and client/staff feedback
  • Source, hire and train exceptional Fitness, Pilates and Yoga group class instructors
  • Manage personnel activities of staff (coach, motivate, reward, etc)
  • Work closely with the Facilities Manager to resolve studio, equipment, and props issues as they arise

About You

  • Considerable knowledge of Fitness, Pilates, and Yoga styles, methods, class formats, and industry trends
  • 5+ years of fitness and/or Yoga class program design or similar event coordination experience
  • Class instructor experience
  • Proven leadership experience
  • Exceptional listening skills
  • Above average writing and communication skills in voice, email, and text
  • Able to coach, motivate, resolve problems and maintain effective relationships
  • Expertise in Microsoft Office Suite, including: Outlook, Work, and Excel
  • CPR/AED Certification

Pluses

  • College degree
  • Mindbody Online and Constant Contact experience
  • Management experience in the fitness/Yoga industry

Benefits

Part-time manager benefits include 50% OFF gym and spa services, a free membership for you and a friend, discounts on food and products, and most importantly: a healthy, fun environment!

How to Apply

We want to learn about you, what makes you tick, and what you can bring to our dynamic team. Qualified applicants should send a resume and a cover letter explaining why YOU are the best fit for the job.

Send application materials to jobs@castlehillfitness.com

Resumes without a cover letter will not be considered.

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Customer Service / Front Desk

Do you love brightening people's days and supporting others on their journey to overall health and wellness? Then you are the Client Services team member we're looking for!

About this Job

Our Client Services Associates are the bright "Face of the Castle" who connect our visitors with all things Castle Hill Fitness! Associates provide best-in-class service to clients and staff alike, in a fun, fast-paced environment.

We are currently hiring both Full-time and Part-time positions at our Downtown location.

Please let us know your availability in your cover letter!

People who excel in this position...

  • Enjoy a high volume of interaction with customers
  • Love getting to know people's unique interests and personalities
  • Are great on the computer and easily learn new software
  • Can manage frequent interruptions while maintaining quality of service

Sound like you? Read on!

Responsibilities include:

  • Promptly greeting, checking in, checking out, and responding to client inquiries
  • Assisting clients enroll in classes, workshops, and series
  • Scheduling spa appointments, tours, orientations and Bod Pods
  • Process client payments and professionally communicate with clients regarding billing preferences and balances
  • Light housekeeping duties

Requirements

  • Customer service experience in retail, front desk, or similar environment
  • High School Diploma; some college preferred
  • Knowledge of personal computer and office equipment use, including Microsoft Word and Outlook, scanners, and multi-line phone system
  • Ability to build rapport with clients and staff by learning their names, preferences, and needs
  • Able to troubleshoot and problem-solve client, computer, and minor equipment issues
  • CPR/AED Certification is required within 60 days of hire

Pluses:

  • College degree
  • Experience with Mindbody Online or other booking/client management tools
  • Previous experience in a fitness facility environment
  • Sales experience

Earning Potential & Benefits

Starting pay for this position is $11 per hour. Staff benefits include a FREE VIP membership for you, a free Premier membership for a friend, discounts on food, products and services, and a healthy fun environment.

How to Apply

We want to learn about you, what makes you tick, and what you can bring to our team! Qualified applicants should send a resume and cover letter explaining why YOU are the best fit for the job. Send application materials to jobs@castlehillfitness.com.

Resumes without a cover letter will not be considered.

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