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There is currently 1 job available at Castle Hill Fitness:

Client Services Associate (Evenings - 360)

About This Job

Our Client Services Associates are the bright “Face of the Castle” who connect our visitors with all things Castle Hill Fitness! Associates provide best-in-class service to clients and staff alike, in a fun, fast-paced environment.

We are currently hiring for the following shifts: Mon-Fri from 5 PM - 9 PM.

People who excel in this position…

  • Enjoy a high volume of interaction with customers
  • Love getting to know people’s unique interests and personalities
  • Are great on the computer and easily learn new software
  • Can manage frequent interruptions while maintaining high quality of service

Sound like you? Keep reading!

Responsibilities

  • Promptly greet, check in, check out, and respond to client inquiries
  • Assist clients enroll in classes, workshops and series
  • Schedule spa appointments, tours, orientations and Bod Pods
  • Accurately process client payments and communicate with them regarding billing preferences and account balances
  • Address client complaints and escalate to a manager whenever necessary
  • Light housekeeping duties

Requirements

  • Customer service experience in retail, front desk, or similar environment
  • High School Diploma; some college preferred
  • Knowledge of personal computer and office equipment use, including Microsoft Word and Outlook, scanners, and multi-line phone system
  • Ability to build rapport with clients and staff by learning their names, preferences, and needs
  • Able to troubleshoot and problem-solve client, computer, and minor equipment issues
  • CPR/AED Certification is required

Pluses:

  • College degree
  • Experience with Mindbody Online or other booking/client management tools
  • Previous experience in a fitness facility environment
  • Sales experience

Earning Potential & Benefits

Starting pay for this position is $12 per hour. Staff benefits include a FREE VIP membership for you, a free Premier membership for a friend, discounts on food, products and services, and a healthy fun environment.

How to Apply

We want to learn about you, what makes you tick, and what you can bring to our team. Qualified applicants should send a resume and cover letter explaining why YOU are the best fit for the job to jobs@castlehillfitness.com.

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