About

Castle Hill Fitness is searching for an outgoing Client Services Associate! Our CS team is the face of the Castle and is responsible for welcoming visitors, checking clients in and out of services, and helping maintain a clean, welcoming environment.  

About this Job 

We are currently hiring a 25- 32hour/week position. Must have flexible availability, including early mornings, weekends and evenings.

 A day in the life of a Client Services associate includes:  

• Providing best-in-class customer service to current and prospective clients 
• Welcoming guests inside, taking their temperatures, and helping them locate their workout pod 
• Answering phone and email inquiries 
• Processing payments for training sessions, classes, spa appointments, and memberships 
• Leading gym tours with prospective clients around the facility and setting them up with a membership or service that meets their needs 
• Light housekeeping duties, including sanitizing touch-points and maintaining a stock of clean towels 
• Scheduling appointments and responding to phone inquiries 

About YOU! 

You're passionate about health and fitness and love being a cheerleader for clients and colleagues! 

• You're a people person and love interacting and connecting with others 
• You have a neat streak and enjoy tidying up 
• Your admin skills are strong: writing professional emails, learning new software, and operating a multi-line phone is right up your alley 
• The idea of a free gym membership makes your heart skip a beat 
• You can manage a high volume of interaction and tasks with unscheduled interruptions 
• You aren't afraid to ask questions 

Required Education and Experience 

• High School Diploma  
• At least one year of customer service and/or sales experience 
• Current CPR Certification 

Bonus Points 

• College experience 
• Customer service/sales experience in fitness, wellness, or related industry 
• Experience with the business-facing side of Mindbody Online 

Other Information 

Cleaning duties are required. Must be able to walk, bend, reach, climb stairs, use hands/fingers, and carry up to 25 lbs. Must be able to converse with clients and staff and exchange information in person, via email, and by phone.  

Perks 

We work hard to make Castle a great place to work. Starting pay for this position is $15/hour with health/dental insurance eligibility after 60 days of employment. Additionally, as a CS Associate, you’ll get a free VIP gym membership so you can live the healthy lifestyle we promote to our clients (and a free membership for a friend if you’d like an accountabili-buddy!) You also get staff discounts on services and retail products/snacks to stay fueled throughout your day. 

>> Click Here to Apply <<

Castle Hill Fitness is looking for a skilled and proactive Equipment Maintenance Technician on a contract basis to manage the repair, maintenance, and preventative upkeep of all gym machines and cardio equipment. You will work on retainer to perform regularly scheduled monthly preventative maintenance and ensure our equipment remains in top working condition, providing a safe and seamless experience for our members.

Responsibilities:

• Perform regular preventative maintenance on all gym equipment, including cardio machines, weight machines, and other fitness equipment.
• Diagnose and repair mechanical and electrical issues on fitness equipment.
• Develop and adhere to a preventative maintenance schedule.
• Order and replace necessary parts to keep equipment operational.
• Maintain detailed records of maintenance activities and repairs.
• Conduct safety checks and ensure all equipment meets health and safety standards.
• Collaborate with gym management to report on equipment status and needs.
• Respond promptly to maintenance requests and emergencies.

Qualifications:

• Proven experience as a maintenance technician, preferably in a fitness environment.
• Strong mechanical and electrical troubleshooting skills.
• Ability to read and interpret equipment manuals and schematics.
• Excellent organizational and time-management skills.
• Strong attention to detail and a commitment to quality.
• Ability to lift and carry heavy equipment as needed.
• Good communication skills and a team-oriented mindset.

Compensation and Benefits

• Monthly retainer fee
• Additional pay for emergency repairs and major maintenance tasks
• Flexible working hours
• Free VIP gym membership
• Discounts on products and services

If you are passionate about fitness and have the technical skills to keep our equipment running smoothly, we would love to hear from you. Email Lori Johnson with your resume or past work summary. lori.johnson@castlehillfitness.com