Schedule

360 Location:  

• Saturdays from 7:45 am - 4:15 pm
• Sundays from 9:45 am - 4:15 pm

Who We Are

Founded in 2002, Castle Hill Fitness is an integrated health and wellness facility with two locations: 12th & Lamar and 360 & Westlake Drive. We offer it all: Personal Training, Fitness, Spin, Pilates, and Yoga classes, and a full-service Wellness Spa.

Our mission is to provide a welcoming environment for the Austin community to improve their health; to educate our clients that health is more than just a fitness goal; and to empower clients towards a greater quality of life.

About This Job

Our Client Services Associates are the bright “Face of the Castle” who connect our visitors with all things Castle Hill Fitness! Associates provide best-in-class service to clients and staff alike, in a fun, fast-paced environment.

People who excel in this position…

- Enjoy a high volume of interaction with customers
|- Love getting to know people’s unique interests and personalities
- Are great on the computer and easily learn new software
- Can manage frequent interruptions while maintaining high quality of service

Sound like you? Keep reading!

Responsibilities

• Promptly greeting, checking in, checking out, and responding to client inquiries
• Scheduling appointments, making recommendations, and cross-promoting services
• Giving facility tours to new guests; using active listening skills to determine the client's needs
• Processing client payments and professionally communicating with clients regarding billing preferences and balances
• Light housekeeping duties

Requirements

• Customer service experience in retail, front desk, or similar environment
• High School Diploma; some college preferred
• Knowledge of personal computer and office equipment use, including Microsoft Word and Outlook, scanners, and multi-line phone system
• Ability to build rapport with clients and staff by learning their names, preferences, and needs
• Excellent communication and interpersonal skills
• Able to troubleshoot and problem-solve client, computer, and minor equipment issues
• CPR/AED Certification is required within 60 days of hire

Pluses:

• Sales experience
• College degree
• Experience with Mindbody Online or other booking/client management tools
• Previous experience in a fitness facility environment

Perks

We work hard to make Castle a great place to work! Starting pay for this position is $12 - 13 per hour, with opportunities for raises every 6 months.

As a CS Associate, you’ll get a free VIP gym membership so you can live the healthy lifestyle we promote to our clients (and a free membership for a friend if you’d like an accountabili-buddy!) You also get a 25% discount on services and 40% off snacks and other retail products to stay fueled throughout your day. Employees working 20+ hours per week are eligible to enroll in health/dental insurance after 60 days of employment. Full-timers get even more perks, like a birthday bonus, 401(k) and more!

> CLICK HERE TO APPLY < 

Do you want to be part of a community that celebrates a person’s individual journey towards a higher quality of life? We share your vision.

Who We Are

Founded in 2002, Castle Hill Fitness is an integrated health and wellness facility with two locations: 12th & Lamar and 360 & Westlake Drive. We offer it all: Personal Training, Fitness, Spin, Pilates, and Yoga classes, AND a full-service Wellness Spa.

Our mission is to PROVIDE a welcoming environment for the Austin community to improve their overall health. To EDUCATE our clients that overall health is more than just a fitness goal – it’s about community, variety, refueling, recovering, and challenging your mind and body. We EMPOWER our clients towards a greater quality of life with seasoned professionals, varied programs and disciplines, and conscious living principles all under one roof.

Who You Are

A charismatic, experienced Personal Trainer with a passion for growth, both personally and supporting the growth of others.

Maybe you’ve done the corporate gym thing and are looking for a change. Maybe you’ve been a lone wolf for years and are ready to join a team. Either way, Castle could be the just what you’ve been looking for!

What You’ll Do

• Provide personal training services including: fitness programs, exercise techniques, cardiovascular and strength training.

• Consult with clients prior to sessions to learn their medical history, goals, and assess their current fitness level. Train and educate clients accordingly.

• Demonstrate and instruct clients on proper form and equipment use.

• Motivate clients to achieve their personal wellness goals; offer stretches, workouts and lifestyle changes.

• Maintain client confidentiality.

• Actively contribute to self-marketing strategies and re-booking efforts.

• Follow company scheduling procedures, including: checking schedule for accuracy, updating availability, asking for corrections the day of the error and notating late or early cancellations to avoid mis-charges.

Requirements

• Current NCCA-accredited Personal Training certification

• 5+ years of personal training experience

• Certifications for specialized training methods and/or college degrees in Exercise Science, Sports Nutrition, Physical Education, or other related fields are a plus

• Excellent customer service and self-promotion skills

• Skill in working cooperatively and collaboratively with Personal Training team members and outside departments and interest groups

Benefits & Compensation

Compensation

Competitive commission structure based on relevant education, life, and professional experience

Part-Time Benefits

Free gym membership for you and a friend, discounts on products and services, and a healthy, fun environment

Full-Time Benefits

Health and dental insurance, 401(k), Paid Time Off, CEC reimbursement, and more!

> CLICK HERE TO APPLY <

Castle Hill Fitness - Downtown is now accepting applications for future Client Services Team members!

Who We Are

Founded in 2002, Castle Hill Fitness is an integrated health and wellness facility with two locations: 12th & Lamar and 360 & Westlake Drive. We offer it all: Personal Training, Fitness, Spin, Pilates, and Yoga classes, and a full-service Wellness Spa.

Our mission is to provide a welcoming environment for the Austin community to improve their health; to educate our clients that health is more than just a fitness goal; and to empower clients towards a greater quality of life.

About This Job

Our Client Services Associates are the bright “Face of the Castle” who connect our visitors with all things Castle Hill Fitness! Associates provide best-in-class service to clients and staff alike, in a fun, fast-paced environment.

People who excel in this position…

- Enjoy a high volume of interaction with customers
|- Love getting to know people’s unique interests and personalities
- Are great on the computer and easily learn new software
- Can manage frequent interruptions while maintaining high quality of service

Sound like you? Keep reading!

Responsibilities

• Promptly greeting, checking in, checking out, and responding to client inquiries
• Scheduling appointments, making recommendations, and cross-promoting services
• Giving facility tours to new guests; using active listening skills to determine the client's needs
• Processing client payments and professionally communicating with clients regarding billing preferences and balances
• Light housekeeping duties

Requirements

• Customer service experience in retail, front desk, or similar environment
• High School Diploma; some college preferred
• Knowledge of personal computer and office equipment use, including Microsoft Word and Outlook, scanners, and multi-line phone system
• Ability to build rapport with clients and staff by learning their names, preferences, and needs
• Excellent communication and interpersonal skills
• Able to troubleshoot and problem-solve client, computer, and minor equipment issues
• CPR/AED Certification is required within 60 days of hire

Pluses:

• Sales experience
• College degree
• Experience with Mindbody Online or other booking/client management tools
• Previous experience in a fitness facility environment

Perks

We work hard to make Castle a great place to work! Starting pay for this position is $12 - 13 per hour, with opportunities for raises every 6 months.

As a CS Associate, you’ll get a free VIP gym membership so you can live the healthy lifestyle we promote to our clients (and a free membership for a friend if you’d like an accountabili-buddy!) You also get a 25% discount on services and 40% off snacks and other retail products to stay fueled throughout your day. Employees working 20+ hours per week are eligible to enroll in health/dental insurance after 60 days of employment. Full-timers get even more perks, like a birthday bonus, 401(k) and more!

> CLICK HERE TO APPLY <