"I enthusiastically praise Jerry as a trainer. He has solid information to pass on, he is imaginative in finding new ways to solve problems, he knows just how intense to make the..."
I'm his fan, L

"I'm very proud of you and proud to be a member of Castle Hill! "
Toni Thomasson

""Robert's Back to Basics Conditioning Class is really good. He's an awesome coach. I lose track of time when I workout at Castle. Sometimes I'm in there for 2 or 3 hours..."
Smarty Pants, Texas Rollergirls

"This gym is not merely a place to workout like a gerbil in wheel. Castle Hill encourages you to make health and fitness a lifestyle. "
Amy S

"I really really love it. Have been doing cycling classes consistently and went to Robert's kickboxing class yesterday for the first time. It was excellent! I really wish I could..."
Jennifer Melrose

"It is almost a family environment, very personal. This is the first time I really stick to a program simply because I truly enjoy the hour I spend at Castle Hill every..."
Peter Burner

"I'm still totally crushing on Castle Hill as much now as I was when I joined 2.5 years ago. Everything about it works super well for me--the location is perfectly situated between..."
Alica Downard

"You’ve built an amazing community and offering at Castle Hill, and to be honest, I can’t imagine my Monday mornings without Stephanie… Or Tuesdays without Amid or Saturdays without Hilary. Thanks for a..."
Brooke G.

"I must tell you that I have belonged to many gyms and I am in love with working out at Castle Hill… I am 6 pounds lighter today… I feel so much..."
Aimee Deputy

"I love the little community you've created at Castle Hill... thanks for all your work! "
Lesley Ramsey

Foundational Values

Our Customers

Our customers include everyone we interact with inside and around the Castle. That includes paying clients, guests, employees, passersby.

Personal Touch

We want to know who you are. We believe in the psychological value of acknowledging others and being "seen" by others. We want to know you by name and strive to remember your interests, preferences and something personal about you.

Quick Response

Life is busy and time is valuable. We do our best to respond to you as quickly as possible. As corollaries to this commitment, we set the goal to answer phone calls by the second ring, and to acknowledge everyone within 2 seconds.

Welcome Smile

First impressions are very important. We consistently welcome all customers and new visitors with a genuine warm smile, eye-contact and offer of assistance. We recognize that our personal life challenges are our own, and always bring our best attitude to work.

Atmosphere

A product, service or unique equipment may bring you to us. What keeps you coming back is the atmosphere, the energy, and the personality of the people inside the Castle. We share our passion and belief in what we do, and take care that the physical environment and aesthetics of the place reflect that passion. All of us are janitors or maintenance technicians when necessary to correct a deficiency that is within our reach.

Follow-up, Communication & Continuous Improvement

We listen to and welcome your feedback; it is a privilege without which our culture stagnates. We are a living, breathing and changing organization. Open communication with you is the key to our success. We pay the most attention to the feedback that is most painful, for it affords our greatest opportunity to grow.

Creating Comfort

New customers may feel intimidated about learning what we have to offer. We use our genuine manners, care, attention and respect of boundaries to reduce those barriers.

Education/Empowerment

Our job is to inform you of our wellness resources - sharing our excitement and strong belief in what we do. We are here to empower you with knowledge, skills and confidence. So we enroll in continuing education, become customers as often as possible, and experience first hand what we have to offer.

Being Present

YOU are the reason for the existence of the Castle. We are aware of this fact at all times, and remain present for you in every interaction. Without you, we do not have a job here.

Sampling

We encourage you to try and experience what we offer. We strive to make ourselves available to explain, demonstrate, and demystify our environment for your greatest enjoyment.

Read our house etiquette...
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